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What type of wood should I use?
  • You can use any dry, straight lumber that fits our brackets and is strong enough to build a pergola. By design, our products allow you the freedom to choose your preferred wood to suit your build and budget.

  • Note: 4×4 wood is in fact 3.5”x3.5” – the industry simply calls it 4×4. 6×6 wood is in fact 5.5″x5.5″ – the industry simply calls it 6×6.

SHADE - How long are the straps?
  • The shade straps can extend the shade up to 8″ more than it’s intended size.

  • 8ft to 8ft 8″ / 10ft to 10ft 8″ / 12ft to 12ft 8″

What are the shade sails made out of?
  • 100% Synthetic HDPE (high density polyethylene) knitted fabric

  • 5 year fade resistance, easy to wash and keep clean.

  • Stain-resistant and will not mold or mildew

Are the shade sails waterproof?
  • No, they are not.

  • They can stop a misting, but rain will pass through.

What is not included?
  • Wood and Anchoring hardware are NOT included.

Do you do custom sizes?
  • For custom sizes, we’ve added an item based on the square feet needed, if you require more details, please email us: info@pergolasystem.asia

  • Note: Custom sizes take 5-10 days before shipping.

  • Note: We can make shades to any size, however, our warranty only applies to shades up to 12ft in length. 

Why is lumber not included?
  • The main reason is that shipping wood is extremely expensive and most of the population has access to stores that sell wood locally where they live. It also allows you the freedom to select the type of wood you want to use for your build. There are also regional limitations of what kind of lumber is ideal for the build, different species of lumber would be used in tropical climate vs. a cold one.

Why is anchoring hardware not included?
  • Due to different building materials and requirements based on location, we advise on checking building codes and talking to your local hardware store for the best securing hardware for your specific surface.

Can i get your items in Australia?
  • Yes we have dealers in Australia

  • Contact us info@pergolasystem.asia for more details

Why do you not need a screw for each hole on the brackets?
  • All of our brackets require only 2 screws per side (every set of six holes). We leave the other holes open for future accessories.

Can the brackets be used in areas with harsh weather?
  • Our brackets have an outdoor powder coating on them, that lasts up to 10 years, this allows them to be used in all weather and can be left up during the winter months.

 

What is recommended pergola height?
  • We recommend a wood length of 8 feet

Do Pergola System have a warranty on your products?
  • Brackets – 5 years

  • Shade Sail – 4 years

  • Hammock – 2 years

Do you ship worldwide?
  • Yes we ship worldwide! There might be some extra charges like duties and taxes, where applicable.